Eshiam

Bio-Technology

An American biotechnology corporation headquartered in South San Francisco, California. A Call size customer with over 800K Identities and 400 applications.

Project Overview 

  • Provide a solution to a very annoying unmatched workitem issue.
  • Onboard SAP GRC based application, still keep only IIQ as the single governance system.
  • Implement some plugins for limiting the number of request items in a request.
  • Implement some dynamic forms to suit the customers multilevel dependent provisioning.
  • Performance tuning and resolving search issues.
  • Onboard MFA and Web Services applications.

Eshiam’s Role

  • Identified and addressed the root cause of unmatched work items, significantly reducing instances and ensuring smoother processing of access requests.
  • Improved the performance of the Request Access Search feature, reducing search time from over three minutes to a more efficient duration, thereby enhancing the usability of the access request system.
  • Worked on the complex NewHireTracking report by collaborating closely with the team to ensure smooth integration with a third-party application, resulting in accurate and reliable reporting.
  • Successfully implemented tight deadlines and complex Joiner, Mover, Leaver (JML) workflows, managing multiple access conditions effectively to meet both technical and business needs.
  • Implemented UI level customizations and Plugins as per the customer UI requirements.